Inbound / Outbound Technical Support.
Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.
Roles & Responsibilities:
o Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
o Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
o Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.
o Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (pursuing with 12 months technical support experience.
o Salary upto 5 LPA
o Excellent verbal skills in English Language.
o SERVER knowledge is must.
o Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
o Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.
o Flexible with 24/7 Environment.
o Two-way A/C cabs. (Company was awarded for best in industry transport service).
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Education Assistance plan Annual entitlement of up to INR 24,000.
o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
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We provide manpower for all levels.
Functions : Travel/Airlines
Industries : ITES/BPO, Travel/Tourism
Skills/Roles I hire for: Sourcing for Mid level and entry level profiles, required excellent communicators.
level Hiring For: Junior Level, Mid Level
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