Hiring For IT Service Desk role For the Largest MNC @ Kolkata

Hiring For IT Service Desk role For the Largest MNC @ Kolkata

2COMS Consulting Private Limited
1 - 6 Years
50000 - 200000 INR

Job Description

Greetings from 2COMS!!
We are hiring for the role of IT service desk engineer for the largest MNCs in Kolkata.
- Must be a regular graduate with average of 50%or more in 10th, 12th, graduation.
- Must have minimum experience of 1 year in IT Service desk.
- Must have excellent communication and analytical skills.
Duties and Responsibilities:
1. Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
2. Interact with numerous computer platforms in a multi-layered client server environment.
3. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
4. Trains and orients staff on use of hardware and software.
5. Recommends and / or performs upgrades on systems to ensure longevity.
6. Works with procurement staff to purchase hardware and software.
7. Assesses functional needs to determine specifications for purchases.
8. Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
9. Troubleshoot Network connectivity (LAN) issues
10. Installation of desktop and hardware like CD-ROM, soundcards, etc
11. Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
12. Software installations such as MS-Office, Acrobat Reader, mail client etc. 6. Installation of anti-virus on desktops and remove Virus
13. Configuration of Print devices (network and local) on desktops
14. Desktop Configuration - Network, mail client, internet etc.
15. Co-ordinate with vendors for support
16. Configuration of devices attached to laptops ( PDA)
17. Application support, Desk side for business applications
18. Should provide Remote support on Phone or through tool
If interested please forward your updated resume to [HIDDEN TEXT]
You can also reach me on my number 9874770795.

2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day.

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