Hiring For -International Webchat support Technical Chat support

Hiring For -International Webchat support Technical Chat support

Job Shop
0-5 years
300000 - 375000 INR

Job Description


Please call us @ 9964080000 Or + 080 46115600
Roles and Responsibilities
* English customer service role supporting the clients consumers through chat.
* The chat Support Services Representative resolves customers pre/post-sales requests when possible in a single transaction, using support protocols as outlined in client Protocols and Procedures.
* Provide customer service for Technical, billing inquiries. Update any changes required to the customer billing/tracking database with changes to customer address, name, or type of plan.
* Provide rate and plan information to existing and potential customers that inquire about Client offerings. *
* Assist customers with hosting issues, account access, and domain configurations problems, which are not caused by the operating system or faulty/unconfigured hardware and so on. Desired Candidate
* Typing Speed Minimum 36 WPM with 90% accuracy.
* Min 1 year experience in technical support chat profile
* Good knowledge about computer troubleshooting, domain/web hosting
* Communication (Verbal and/or Written) able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.
* Knows, understands and appropriately applies technical /soft skills.
Please call us @ 9964080000 Or + 080 46115600

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