* 100% of production time to be spent logged in on calls, web chat or email
Answer calls, chats & mails with an approach to deliver positive customer satisfaction
Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
Focus on First Call/ chat resolution & accurate research initiation
Maintain internal & client defined quality on calls/ chats/mails
Understands and contributes positively in meeting client SLA\s & targets
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & develop.
WSNE Consulting Pvt.Ltd. is a IT Services Company having immense industry knowledge necessary to help you solve the most complex issues of your organization. We've been operating since 2010, and each year we have a bigger list of clients who keep coming back because they know we're the best at what we do.
Industries : ITES/BPO
Skills/Roles I hire for: Customer Service
level Hiring For: Junior Level, Mid Level, High Level
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