2COMS Consulting Private Limited
1 - 2 Years
150000 - 250000 INR

Job Description

Hello All,
Greetings from 2COMS consulting pvt ltd!!!
Experience- 1 to 2 year
Salary- 19000 CTC
pf+esic+cab(Both sided cab facility)
Qualification- Any Graduate
Location- MUMBAI

  1. First level hardware support - Diagnosing the problem and getting the same resolved through respective vendors, as per the severity level assigned to it.
  2. Support on desktop OS and other proprietary applications and software. (Remotely / On site)
  3. Support for mail client on the End user system & mobile device.
  4. Resolving end user printer configuration problems.
  5. Escalate problems to vendors, follow-up and monitor SLA.
  6. Change Management - Performing Install, Move, Add or Change (IMAC) at the client level.
  7. Anti-Virus Control on desktops and laptops.
  8. Resource is responsible to troubleshoot the desktop/laptop related problems and escalate to vendor wherever necessary. Record / Track such escalated calls and monitor SLA till closure.
  9. Coordinate for all Video conferencing requirements and first level basic support on VC equipment's and managing the end to end VC support till VC completion except Hardware issues, Escalate Hardware issues to vendor and coordinate for closure.
  10. Specialized L1 & L2 support team for handling Mobile devices management (IPad/iPhone/Android) for all the users.
  11. Tools shall be used by Helpdesk Team for Remote Diagnostics (and eventually remote problem resolution) of User PC's
  12. Responsible for ensuring compliance to the technology controls laid out by Risk and Information Security Organization eg. Backup tool, encryption tool, DLP tool , PAM ( privileged access management), SAM (Software asset management) tools
  13. Hardware problem Identification and coordination with hardware vendor needs to be done by FMS however replacement of faulty part will be done by OEM.

Minimum 1 year of Experience in Desktop Support.
No GAP in career and qualification.
All documents required like Appointment letter, Releasing letter, Pay Slip Etc.
50% all over Education Qualification.
Good English Communication skills must
Salary - 19,000/- CTC per month.
PF,ESIC will be provided.
Interested candidates can forward their resumes to [HIDDEN TEXT] or Call on 7008997916 ( IN BETWEEN OFFICE HOURS )
Kindly refer your friends and help them to find a better opportunity
1. We do not have any registration charges
2. No Contract / No Bond.
3. No Target / No Sales
4. If you are not comfortable with night shifts please ignore.
5. You should have your all mark sheet / certificates.
Thanks and Regards
Chandana HR Recruiter

2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.

2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.

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