Helpdesk Senior Associate

Helpdesk Senior Associate

NTT Data
Not Specified
Not Specified

Job Description


  • Provides L1.5 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
  • Knowledge of troubleshooting Windows XP, Win 7/8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
  • Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills

Required Skills:
  • Qualification: Graduate
  • At least 6 Months plus years of experience in a technical support role.
  • Good Communication Skills.
  • Rotational shifts (24*7).
  • Basic Technical TS skills.

Job Details

Employment Types:

Industry:

Function:

IT

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