Helpdesk Associate

Helpdesk Associate

NTT Data
2-5 years
Not Specified

Job Description


NTT Data Services is Hiring!
Client's business problem to solve
Our Client is one global provider of professional project and asset services in the energy, chemicals, and resources sectors, NTT are getting into contract with Client to manage Service desk and Remote Desk (L1.5) services. Our NTT Integrated Delivery & Operations-Digital Workplace Services has implemented the processes and technologies for our clients bring about real transformation for customers of all s. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction
Position's Overview
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks an 'Help Desk Manager ' to join our team in 'Bangalore'.
Position's General Duties and Tasks
In these roles you will be responsible for:
Responsible for SLA's & KPI's
Responsible for customer/stakeholder relationship management.
Analyze the problem with the team and counterparts and suggest a solution
Responsible for Service Improvement plans and Continuous improvement plans.
Responsible for Cost Savings and Productivity Improvement initiatives
Participate in business/people related projects
Demonstrates exceptional organizational skills.
Demonstrates ability and success working in a team environment.
Exhibits passion and alignment with our vision, values & operating principles.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
People attrition management.
Requirements for this role include:
Must have 8 solid years of Service Desk experience, 2 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Stakeholder management.
Budget / Cost pyramid management
Transition management
Project management
Exceptional listening abilities and detail oriented
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
Preferences: - Optional (nice-to-have's)
- ITIL foundation certified - 6 sigma certifications - Project Management certified - Client management skills
Required schedule availability for this position is Monday-Friday (05:00PM to 03:00Am IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
=================================================================================================
Position's Overview
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks an 'Help Desk Analyst ' to join our team in 'Bangalore'.
Position's General Duties and Tasks
In these roles you will be responsible for:
Responsible for SLA's & KPI's
Responsible for customer/stakeholder relationship management.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
Requirements for this role include:
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
Preferences: - Optional (nice-to-have's)
- ITIL foundation certified - 6 sigma certifications - Project Management certified - Client management skills
Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00PM EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
=================================================================================================
Position's Overview
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks an 'Help Desk Associate ' to join our team in 'Bangalore'.
Position's General Duties and Tasks
In these roles you will be responsible for:
Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
  • Record, Update and Escalate Support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users .
  • Work with our internal IT Teams on system testing, integration and maintenance. .
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and Technology improvements. .
  • Willing to learn & grow in other IT Business areas

Requirements for this role include:
Excellent English written and verbal communication skills. . Exceptional customer service skills. . Great Team player . Great communication skills, comfortable working with various stakeholders . Strong troubleshooting skills, bug finding, and resolution . Ability to work independently within a diverse global team . IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
Preferences: - Optional (nice-to-have's)
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do
- ITIL foundation certified - Flexible - Willing to work in a Rotational 24*7
Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00PM EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
==========================================================================
Position's Overview
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks an 'Help Desk SR.Associate ' to join our team in 'Bangalore'.
Position's General Duties and Tasks
In these roles you will be responsible for:
Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
  • Record, Update and Escalate Support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users .
  • Work with our internal IT Teams on system testing, integration and maintenance. .
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and Technology improvements. .
  • Willing to learn & grow in other IT Business areas

Requirements for this role include:
Excellent English written and verbal communication skills. . Exceptional customer service skills. . Great Team player . Great communication skills, comfortable working with various stakeholders . Strong troubleshooting skills, bug finding, and resolution . Ability to work independently within a diverse global team . IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
In addition, preferable skills and behaviors include: . Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc. . Knowledge in Desktop Support . Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
Preferences: - Optional (nice-to-have's)
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do
- ITIL foundation certified - Flexible - Willing to work in a Rotational 24*7
Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00PM EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

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