Help Desk/ Service Desk- Externetworks-Hitech City - Madhapur – Hyderabad.

Help Desk/ Service Desk- Externetworks-Hitech City - Madhapur – Hyderabad.

ExterNetworks Inc
1-3 years
Not Specified

Job Description

Greetings for the Day!
We are having openings for Help Desk/ Service Desk -Hitech City - Madhapur – Hyderabad.
Profile : Help Desk/ Service Desk
Location : Hitech City, Madhapur Hyderabad.
Start Date : Immediate or ASAP
Shift timings : 24*7 Rotational Shift
Number of openings : Multiple with experience 1 to 3 years.
Job description:
Required Skills:
2-3 years of relevant experience
Technical Degree and/or equivalent experience and training preferred
Any Graduate [BSc. B.Com]
Strong analytical skills and able to collate and interpret data from various sources
Ability to assess and prioritize alerts and respond or escalate accordingly
Must be willing to work in shift operations in a 24/7/365 rotational work environment
Good verbal and written English communication skills and attention to detail
Technical Skills Required:
MCSE, CCNA or any other technology exposure.
Exposure to IT troubleshooting processes for Laptops, Desktops, MAC, and Windows Applications
Exposure to service management tools for tracking tickets [Service Now, Manage Engine, Salesforce, Jira etc.]
Exposure to ITIL best practices and processes
Special Requirements:
Taking ownership of customer requests
Ability to follow procedures
Ability to perform under pressure
An innovative attitude, stress-resistant, team player, flexible
Independent worker, logical thinker
Job Description:
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of Help Desk and Service Desk procedures, products and services
About Us: Externetworks
Since our inception in 2001, we have been experiencing tremendous growth over the years. IT outsourcing via Technology Staffing Solutions has been at the core of our establishment. In closely working with our customers over the years, they came to rely on us not only for staffing their in-house IT-talent but also to help them provide complete care for their IT investments and power their ability for rapid technology innovation. This intimate understanding of our customers’ challenges led to the development of Managed Technology Services and Application Development Services business units. Our customers now enjoy a single source provider for end-to-end technology solutions to address their IT challenges. To date, we have a very robust platform that can holistically meet the technology needs and overcome the technology challenges of any company; and, we have been growing between 25% and 33% YoY in the past five years.
• If you are interested with the above requirement please revert with your updated Resume along with the below details ASAP to Mail id: [Confidential Information] so that we can proceed further.
• Contact Person: Shalini-HR Executive
• Please send your CV or Resume to [Confidential Information]
Current CTC:
Expected CTC:
Official Notice Period:
If shortlisted need to attend F2F interview in Hyderabad on weekdays with one day prior update(Y/N)
Please refer if any of your friend or colleagues interested on the same.
Thanks & Regards,
Shalini Karike
HR Executive
Email: [Confidential Information]
|Plot No:1-60/8, Survey No:72| Silicon Valley Road| Madhapur | Hyderabad-500081 |INDIA

Headquartered in Piscataway, New Jersey, and with further strategic locations across North America, Europe, the Middle East and Asia, ExterNetworks has rapidly expanded its operations and capacity since entering the market in 2001. By following a complete client-centric service approach, we offer highly flexible and entirely customized IT solutions that respond to multiple and varied requirements and help our clients accomplish their business objectives. We take into account key factors, such as budgetary constraints, time pressures, and project-specific requirements to continually adapt to clients’ needs and ever-changing market conditions.

ExterNetworks offers cost-effective, sustainable and highly innovative managed services and solutions that enable clients to increase productivity, reduce costs and streamline their operations. Our wide portfolio of projects ranges from complex e-business and web development initiatives to enterprise-wide custom application development and 24/7 help desk support. We listen attentively to clients and conduct thorough needs analyses to find the right resources that respond uniquely to their requirements.

In an increasingly competitive business environment we are keenly aware of our clients’ need to maximize ROI and increase their profit margins. Our proven service approach adopts an effective and agile business model that allows us to work smarter and leaner than other IT consulting firms, ensuring both reduced costs and improved lead time. Not only do we benefit from 18 locations countrywide, but we also serve clients from offices in the United Kingdom and United Arab Emirates, allowing us to source IT professionals globally from strategic locations across three continents.
The technology professionals we deploy on a contract, contract-to-hire, or full-time basis, include highly talented software developers, experienced project managers, qualified database, networking and internetworking specialists, and dedicated help desk support professionals.

ExterNetworks hires a further 500 skilled employees in our offshore Network Operating Center (NOC) in India. This state-of-the-art facility allows us to effectively harness the resources of talented professionals offshore, while benefiting from world time zones and economic resources. We can respond more efficiently to our clients’ requests thanks to our 24/7 capacity, and enjoy total product development control with unlimited customization possibilities.
By combining seasoned recruiters from our onshore facilities with our dedicated offshore team, our unique delivery model accelerates staff deployment and ensures reduced cost per hire. We can take on any challenge, large or small, and pride ourselves on our continued innovation in providing original and out-of-the-box solutions in a timely and professional manner.
We owe much of our success today to our continued focus on what we do best; offering premium IT consulting, managed network services and talent acquisition. Whether the request is to increase the output of a client’s existing network system, or to implement an entirely new infrastructure from scratch, ExterNetworks has the qualified professionals to complete the job every time.

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