Head - Process excellence (Hitech/Comtech)

Head - Process excellence (Hitech/Comtech)

Golden Opportunities Private Limited
Hyderabad / Secunderabad
10 - 16 Years
Not Specified

Job Description

Job Description:

  • Identifies apt processes for Automation Prepare business cases project charters Automation Assessments (RPA) Business Requirement Documents (BRD) and use cases
  • Lead Automation program plan to deliver requirements fitting in to the overall program plan and drive UAT and go-live in an identified account
  • Drive realization of target FTE benefit Business impacts
  • Drive assessment to build a validated line of sight for automation in conjunction with operations and customers
  • Use of statistical models and forecasting techniques to forecast or predict volumes capacity customer behavior Customer journey
  • Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards reports etc.
  • Oversee project execution on multiple projects and take action in case of slippages
  • People management †supervise project team
  • Manage client expectations on overall project delivery
  • Review key deliverables before they are presented to the client
  • Both formal and informal coaching of team(s) †both client and internal
  • Lead proposal creation including effort estimates for project work
  • Lead pre-sales and post-sales support
  • Lead development of domain collaterals

Golden Opportunities Pvt. Ltd

About Recruiter



Functions : Human Resources, IT

Industries : ITES/BPO

Skills/Roles I hire for: ITES, Java, Bpo, fresher

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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