Definition and Nature of the Work
Airline ticket agents sell tickets at airports or downtown ticket offices. They also assign seats for passengers and rebook passengers who miss their flights. They often answer questions about airline schedules, fares, hotels, and taxisTicket agents generally must be high school graduates. Some college education is preferred. Previous experience dealing with the public is useful.
Most airlines provide some form of training program; in many cases it consists of a week of classroom instruction followed by a week of on-the-job training with an experienced ticket agent. Beginners usually start by tagging the luggage of ticketed passengers. They then gain experience reserving seats on flights, filling out ticket forms, and handling assignments at the gate.
Ground Crew or Ground Staff work in the aviation industry where they are engaged in various roles at the airport. Ground Staff ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled pass
A Passenger Service Agent is a representative of the airline. They are all airport staff members who welcome passengers at check-in desks and boarding gates. Before the flight, the Agent verify the tickets,
A Passenger Service Agent is a representative of the airline. They are all airport staff members who welcome passengers at check-in desks and boarding gates. Before the flight, the Agent verify the tickets, identity papers and luggage's conformity. T
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