great opportunity with leading BPO in web chat process For Kolkata

great opportunity with leading BPO in web chat process For Kolkata

2COMS Consulting Private Limited
Noida
0 - 1 Years
100000 - 150000 INR

Job Description


Greetings from 2Coms !!!
We have a great opportunity with leading BPO in web chat process for Kolkata and Noida.
JOB DESCRIPTION
Process: US Non-voice Process
Designation: Customer Care Representative (Chat & Email)Experience: Min 1 year exp Job Responsibilities:
Maintains customer records by updating accountinformation.
Resolves product or service problems by clarifying the customer's complaint, determining the cause ofthe problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Recommends potential products or services to management by collecting customer informationand analyzing customerneeds.
Prepares product or service reports by collecting and analyzing customerinformation.
Contributes to team effort by accomplishing related results asneeded.
End to End Customer Management and OrdermanagementMandatory Skills / Qualification:
1.Exposure in chat & email process for internationalcustomers
2.Open to work 24 x 7 x 365
3.Multi-tasking is a must
4.Comprehension and written language expertiserequired
5.Preferably with 2-3 years of chat & email process working experience (1 year is aqualifier)
6.Good grammar
7.Typing speed - High (above 40 wpm) as you will be handling multiple screens and platformswhen resolving callers query orrequirement
8.Knowledge of US states and timezones isimportant
9.Good if you are aware of the various chains of markets etc that are operational inUSA
10.Polite and empathetic, given the current scenario
11.Sound Knowledge of word,excel
12.Graduation from any field or12th
13.Have a good attitude - should be committed to theworkSelection process
1.Telephonicinterview
2.Online assessment - 15minutes
3.Skype or Zoom final round withoperations
4.Immediatejoiners
5.WFH means 9 hours of productive contribution with 1 hourbreak
6.Reports on EOD of your call
7.Laptop / Desktop with stable internet connectivity will be anadvantageProbation - 6 months. Performers will be absorbed in regular employment (confirmed)
If you are interested then please share your CV in [HIDDEN TEXT]or Whatsapp/call in 8584099521.

We have a great opportunity with leading BPO in the webchat process for Kolkata and Noida.

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