Genesys & Aspect Contact Center

Genesys & Aspect Contact Center

Oloop Technology Solutions Private Limited
Pune India
2-15 years
Not Specified

Job Description


Job Description :
Overview
3854603 427592
Net Open
Priority-Project
PUNE
Contact Centre
Genesys & Aspect Contact Center - Development
B1
Genesys & Aspect Contact Center - Development - (B1 Grade)
Genesys & Aspect Contact Center - Development
Job OverviewSkill - Genesys or Aspect Contact Center - Development, Platform Engineering, , vendor coordination, Document preparation, Business Requirement, Monitoring, Patching.
Exp – 2-4 Years
working with medium to large contact centers featuring Aspect & Genesys Pure Connect, Genesys Pure Cloud & Talkdesk and related technology.
User administration & skill assignment.
Monitoring of infrastructure
Working knowledge of contact centers featuring Aspect or Genesys and related technology
Hands-on VoIP and SIP configuration
Exp variety of contact center technologies like ACD, AOD etc
Knowledge of design and application experience implementing multichannel self-serviceIVR and Omni-Channel Orchestration Routing on PureEngage, PureConnect PureCloud suite.
Working knowledge of Unified command & control, Unified resource Manager, enterprise monitor tool, UD director & DataVIew.
- Functional and knowledge on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer Interaction Attendant, Genesys Composer. For Aspect M3 designer experience will add advantage.
Experience in Aspect or Genesys Infrastructure (including but not limited to Pure Connect IC, Media Server, Reporting, WFM, Dialer, Genesys WFM, Interaction Feedback, Interaction Analyzer)
- Experience in leveraging Aspect or Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting etc.
- Experience in implementing Genesys Interaction Connect or Genesys Interaction Desktop or CRM (SAP, Salesforce) integrated Desktop.

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