Front Office Manager

Front Office Manager

Freelancer - Purushottam Munjajirao Dhutraj
Chennai Delhi
2-12 years
1440000 - 3520000 INR

Job Description

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
Train, supervise and support office staff, including receptionists, security guards and call center agents
Schedule shifts
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies

We provides Sales & Marketing Services to its hotels through its network by targeting the following market segments: Travel Segment @ Inbound & Domestic Markets. Corporate Segment @ Business Travel & MICE (Meetings, Incentives

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