The position holder will be responsible to achieve collection targets on monthly basis by making calls to the customers who’s monthly installment (EMI) is due or who have not paid the installment on due date, explaining the consequences of not paying on time, providing payment options as per the process and follow up till the time the due installment is received.
· Calling to the customers to remind their due date of installment.
· Reminder calls to delinquent customers who failed to make the EMI payment.
· Explain the consequences to customer of not paying on time.
· Provide the options of payment channels for making the payment.
· Fix appointment for the field collections team if customer asks for collecting payment from home.
· Follow up with the customers till the payment is received.
· Ensure that all details of the calls & update on collections is updated on the system as per the process.
· Class 12th pass with 6 months of experience in any domain
· Graduate fresher can also apply
· Clear communication with good convincing skills
· Should have basic computer knowledge.
· Typing speed of at least 15 words per minute
· Willing to work in shift
Who should join
· Candidate who is looking to go the extra mile to grow fast.
· Candidate who is willing to learn the best processes/practices in the industry.
Welcome to the world of R3 Management, a one of its kind “One Stop Shop for all the HR Solutions under one roof, the intent of helping out progressive companies to set up best practices in HR. The idea of forming this end-to-end, one stop HR firm, had the genesis in the word "R3". “R3 – Research - Resource - Review. R3 Management Consultant has been immensely successful in creating a global network of highly adept intelligent workforce that can help a company achieve their mission-critical projects and goals. We specialise in Talent sourcing, Recruitment solutions and Human Resource services, for the progressive markets. All of our resources are multifaceted and come with years of commended performance. We appreciate the experience that our candidates bring from various industries and we like to leverage it for the mutual benefit of both clients and candidates. We specialise in IT/Software, Manufacturing, Media, BPO, KPO, Medical, Event Management, Insurance and start up hiring
Functions : Customer Service/Call Centre/BPO, Sales/Business Development
Industries : Banking/Accounting/Financial Services, Insurance, ITES/BPO, IT/Computers - Software
Skills/Roles I hire for: Customer Care, Sales, IT, Voice/Non-Voice
level Hiring For: Junior Level, Mid Level, High Level
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