FRESHER / CUSTOMER SERVICE / E-MAIL SUPPORT / CHAT SUPPORT / VOICE PROCESS / NON-VOICE PROCESS

FRESHER / CUSTOMER SERVICE / E-MAIL SUPPORT / CHAT SUPPORT / VOICE PROCESS / NON-VOICE PROCESS

Seagull Consultancy Group
Pune
0-2 years
Not Specified

Job Description

Multiple openings for FRESHER / CUSTOMER SERVICE / E-MAIL SUPPORT / CHAT SUPPORT / VOICE PROCESS / NON-VOICE PROCESS in PUNE.

Job description:
1. Manage customer Pre-order, Post-Order, and Advice related concerns on a range of customer support channels (Whatsapp/Instagram/e-mails/Calls)
2. Provide comprehensive and accurate information on product features, order status, and provide post-sales handholding
3. Address customer complaints with empathy and provide quick and effective resolution as per company policies.
4. Will be responsible for ensuring customer happiness throughout the process of ordering.
5. Coordinate cross-functionally with internal departments to resolve customer grievances and special requests.
6. Ensure you’re there with the customer every step of the way.
7. Maintain regular and reliable attendance, including the daily schedule as assigned
8. Flexible with the working schedule; may be expected to work weekends, holidays, and events
Requirement:
1. Good communication skills - ability to communicate clearly and confidently using grammatically correct, concise, and accurate written and oral responses
2. Good comprehension skills - ability to clearly understand and address customer issues appropriately
3. Ability to empathize with the customers and understand customer needs. Handhold the customers by solving their queries with comprehensive responses and provide appropriate solutions
4. Demonstrates conflict resolution, negotiation, and de-escalation skills and understanding when it is necessary to escalate
5. Ability to maintain composure in highly escalated situations
6. Should be a self-driven, motivated, and task-driven individual who can learn fast and operate in a fast-paced environment
7. Constantly learning about the products and expanding one's knowledge about gardening to be able to support better.
8. Consistently improve the quality of the work by internalizing the feedback and coaching received from regular reviews.
Location: Pune
Exp - 0-1
salary 2.4

recruiting in IT, animation, civil and mechanical industry in Aundh Pune

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