An excellent opportunity engulfs you with one of our most renowned clients. You will be on Permanent payroll of Magna InfoTech deployed to one of our Top fortune 500 clients.
Job Location :- Gurgaon
Availability : Immediate
Duration : (Contract to Hire).
( Good Communication Skills Mandatory )
J:D : Operation Analyst ( Client Engagement)
The role of a Client Services and Operations Analyst is to primarily act as a subject matter expert for the Client Services Team, specifically as it relates to the Regulatory and Compliance products: Markit Counterparty Manager (MCPM), Markit Tax Utility (MTU), and Know Your 3rd Party (KY3P) and CTI Tax Solutions (CTI)
candidate will work with clients to ensure their information and documentation is the most up to date, and that any client questions are addressed. The role requires working with clients directly to help them update their commercial account onboarding information, customer training, and handling day to day client inquiries.
Duties & accountabilities
· Understands and maintains client confidentiality
· Ensure customers receive first class service consistent with IHS Markit’s expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required.
· Provide front line daily support for all clients including capture of bugs and enhancements.
· Work with business partners to validate the integrity of data and documents loaded on the platform
· Become familiar with regulatory initiatives and industry-wide events that have an impact on our different business lines.
· Assist global operation team members in any capacity on a day to day basis and in particular during high volume periods.
Shift timing : 8 PM TO 5AM. ( Cab will Be Provided By Client)
If you are Interested about this opportunity, please share your updated resume to [HIDDEN TEXT]
Permanent Name :
Alternative Contact Nbr:
Available for interview Date and Time: Interview will be on THURSDAY AND FRIDAY.
Consultant | Human Resource
Magna Infotech Ltd((A Subsidiary of Quess Corp Limited)
Floor No.:2, flot No:10-2-289/79.Shanthi Nagar,
Hyderabad – 500028,Telangana, India