FinOps Specialist

FinOps Specialist


Job Description

Job Description :
Job Description

GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon's customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Summary of Responsibilities
. Understanding of Accounts Receivables process
. Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
. Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
. Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
. Monitor high-risk accounts and ensure timely escalation of challenges to management
. Continually look at ways to improve the customer experience
. Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
. Meet the monthly productivity goals
. Reconcile complex accounts and have excellent attention to detail

Basic Qualifications :
. 4+ years of experience in Accounts Payable (AP)
. Experience interpreting data to make business recommendations

Preferred Qualifications :
Post-graduation or a Master's Degree Accounting/Finance or a related field

Job Details

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About Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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