Finance/Accounting Analyst - Customer Operations - Bangalore

Finance/Accounting Analyst - Customer Operations - Bangalore

3M
4-6 years
Not Specified

Job Description


3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
Role: Finance / Accounting Analyst - Customer Operations
Job Summary :
  • Primary contacts are external and excellent interpersonal skills are essential.
  • Demonstrate ability to influence customers and turn issues into positive interactions.
  • Working knowledge of Customer Issue Resolution and/or Credit & Collections theories and practices.
  • Complies with corporate policies and procedures, and acts in a manner consistent with 3M's values and ethical standards.
  • Drives collection mindset and defines strategies to optimize Collection time and interactions.
  • Interacting with customers, Corporate Quality, Businesses, process streams in the region and COE as appropriate.
  • Ensures timely release of credit blocked orders, partners with COE to share customer knowledge and highlight risks
  • Account reconciliation, Balance confirmation, Dunning letters submission.
  • Modern Trade, E com accounts handling experience is needed
  • A minimum of 4-6 years relevant working experience is required.

Role & Responsibilities :
  • Payment Requests for held Credit Blocked Orders.
  • Perform Collections.
  • Remittance requests & Customer facing Cash Application support.
  • Payment collection processing post invoice.
  • Customer Relationship Owner.
  • Intake, Feedback & Escalation point for Post Invoice Customer Queries.
  • 3M Complaint Case owner on behalf of customer.
  • Triage & Assign Complaints.
  • Liaison for Customer Returns Review & Release Credit Blocked Orders.
  • Act as Resolution Owner for Complaints.
  • Status Reporting & Monitoring.
  • Trend Analysis.
  • Engagement with Business and Process Partners.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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About 3M

At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.

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