Finacle Application Support L1(Chitradurga)

Finacle Application Support L1(Chitradurga)

2COMS Consulting Private Limited
1 - 2 Years
175000 - 200000 INR

Job Description

Greetings from 2coms.
We are currently hiring for a leading MNC in Chitradurga,Karnataka
Mode of Interview- Telephonic
Job Profile- Finacle Application Support L1.
Job Role- Technical Support
Job Description-
Troubleshooting in Finacle(ver-7.0.18).
Having good exposure on MS office like MS Excel and Power point
Can manage reports and MIS related work
Log all calls received via any communication medium (Mail, Phone, Web) and issue the incident ticket to the user.
Providing Voice/Non voice base support related to Finacle With In SLA.
Carrying out Branch Level SOLVAL, CSOLOP operations for all the territories.
Handling Inventory Module Like Chq, DD/PO, TDR Receipt.
Providing Finacle software support & Resolving queries raised by users of Can bank RRB users in different key areas like Banking Modules, RTGS/NEFT/ & Locker.
Update the status of the call in EMS tool (CA Service Desk) with proper remarks (Cause of the incident and solution provided with functional & technical explanation)
Provide the resolution and get the call closed for all the calls that are assigned from L1 level which includes vendor interaction.
Closing assigned IT calls in Helpdesk environment abiding by the SLA, which also includes Call escalation policy.
Co-ordinate between bank officials and the various departments in carrying out the Smooth operations of the branches located in various territories resolving various issues, Related to the all banking modules.
Eligibility Criteria-
Must be a graduate
Must have excellent communication skill(verbal and written)
Must have experience of 1-2 year.
Must be comfortable to work on rotational or any shift time
Should have completed 15 years of education with marks 50% or above(must have the documents)
Should have aadhar card,pancard,offer letter,last 3 months payslips or experience letter of previous company
Education or career gap should not be more than 2 year
Must be flexible to work in rotational shift.
Must be Flexible to work on Saturdays
Knowledge on reporting and MIS
Local Language is mandatory.

  • Salary : 15000 NTH + Pf & ESI
  • 6 Days working
  • Cabs will be provided
  • LOCATION : Chitradurga/Karnataka

Interested Candidates Mail your resume to [HIDDEN TEXT] call on
call on 7008997914(only during office hours(10 am to 4:30 pm)
Thanks & Regards,
Miss Tushar Bala Barik
2COMS Consulting Pvt Ltd

2coms consulting pvt ltd

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