Field Service Technician - Ft Wayne, IN

Field Service Technician - Ft Wayne, IN

Motorola
2-5 years
Not Specified

Job Description


Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. Maintain, optimize, test and document complex communications systems. Provide weekly reports of activities and accomplishments. Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges. Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Duties and Responsibilities :

  • Must have knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

  • Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

  • Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

  • Must have strong self-management skills and 'people' skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

  • Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision

  • Must be able to solve customer problems quickly during stressful situations

Duties may also include:

  • Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

  • Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

  • Continuous training in the latest technologies and troubleshooting techniques

  • Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

**Must be able to obtain background clearance as required by government customer**
Specific Knowledge/Skills:

  • 2 year associate's in electronics or IT preferred

  • 4+ years field experience as a System technician.

  • Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment

  • Unique combinations of both multi-site RF communications system and/or computer/networking skills are required.

  • The ideal candidate must demonstrate systems experience and have a minimum of 4 years of related experience with the following equipment:

    • Motorola Base Stations (STR series, GTR series, Quantar, etc.)

    • Centracom Consoles (Gold Elite, MCC7500, MCC7100)

    • Channel Banks and T1 Circuits

    • Computer IP Networks and Configuration

    • Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

  • The Candidate must have skills in the use of various communications test equipment including:

    • Communication System Analyzers

    • Ethernet Link test sets

    • T1 Test Sets

    • TIMS (Transmission Impairment Measurement Set)

    • Digital RF Power Meter

  • Individual must have a knowledge of one or more of the following: Motorola Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.

  • Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

  • Must be capable of lifting/carrying a minimum of 25lbs, and standing/crouching/squatting as needed during the work day to perform repairs.

  • Ideally the individual should have or be pursuing at least one network certification:

    • Network+

    • CCNA

    • NRS1

    • Related certification

  • Must have experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios or consoles.

  • Applicant must be proficient with Microsoft Office products and Motorola Radio Programming Software suite.

  • Must have excellent communications skills and always present a professional image.

  • Must have a current, valid driver's license and no traffic violations.

Basic Requirements
  • Associates degree or 2+ years in IT, Networking, System Administrator, Technician, Field/System Specialist, RF, or LMR.

Vaccine Requirement
Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.
If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S.Benefitsinclude:
  • Incentive Bonus Plans
  • Medical, Dental, VisionbenefitseffectiveDay 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Job Details

Employment Types:

Industry:

Function:

IT

About Motorola

MOTOROLA SOLUTIONS OVERVIEW Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio mission-critical communications, video security & access control and command center software, bolstered by managed & support services, create the most integrated technology ecosystem to make communities safer and help businesses stay productive and secure. Our 18,000 employees around the world innovate to make the world a better place and are fueled by our shared purpose to 'help people be their best in the moments that matter.' We foster a culture of inclusion, equity and diversity of thought with the belief that the next big idea can come from anyone, anywhere at any time. What you do here matters for our customers and communities around the world. L earn how you can make a difference at www.motorolasolutions.com .

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