Field Network engineer

Field Network engineer

2COMS Consulting Private Limited
Bengaluru / Bangalore
1 - 2 Years
100000 - 225000 INR

Job Description

Designation : Field Network Engineer
Location: BTM, Bellandur, Indiranagar,
Job Description
1. Complete Field Work.
2. Candidate would be travelling to customers place to rectify the faults & Installation in Network. (From Customer Switch box to end connection of customers place)
Most Expected issues in network would be:
1. Service issue due to Fiber Cut/Copper Cut.
2. Service issue due to improper Router Configuration.
3. Crimping Issues.
4. He should meet the daily targets given by the team leader.
5. Fiber splicing is involved.
6.Take proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.
Roles & Responsibilities:
1. Assume overall responsibility for ensuring 99.99% Customer Uptime.
2. Ensure that the switches in the network are maintained as per norms.
3. Ensure support for timely connectivity for all the cross functional teams.
4. Maintain the network database and submit the required report to the reporting manager on regular intervals.
5. Attend customer complaints on field and give quality resolution within the TAT.
6. Provide timely resolution of technical complaints through analysis/ trouble shooting.
7. Monitor NMS through relevant application and take appropriate action based on the events.
8. Analyse repeat complaints and ensure implementation of corrective measures through escalations if required.
9. 100% compliance on safety and cardinal rules.
10. Responsible for process adherence.
11. Provide structured feedback to management to provide permanent solutions to improve service level.
Eligible Criteria:
1) Should have min 1year to 5 year experience in Field Network Engineer or any Field technician role.
2) Skill Set Basic Understanding of networking / willing to work on field.
3) Responsibility Wi-Fi Router configuration/Switch configuration / Splicing / OTDR handling / Cable pulling ( On Field Job)
4) 6 days working and 1 Week Off will be provided on a weekday.
5) Bike is Mandatory
Qualification criteria - SSC/12+/ITI/Diploma
Note - Must have a 2 wheeler with Valid Driving license or LLR.
Interested candidates can send your CV to
[HIDDEN TEXT] | call : 9394368397
Perks and Benefitsincentives

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