Expert Center Engineer

Expert Center Engineer

Waters (India) Private Limited
Bengaluru / Bangalore
4 - 11 Years
Not Specified

Job Description

The candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing customer success. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or market.

• Delivering high quality and efficient services and support to our customer including installation, performance maintenance, repair and qualification of our portfolio of products in a blue-chip multi-sector environment, both face to face and remotely;
• Planning and delivering New Product Implementation, Scheduled Performance Maintenance, Qualification, System Relocations and Technology/Software Upgrades in conjunction with our other customer specialists;
• When on customer site through correct diagnostics or observation ensure compliance to relevant legislation surrounding the product and its use;
• Providing training and guidance to customer to ensure they maintain compliance and enable smooth safe operation of Waters equipment in their laboratories;
• Maintaining customer relationship and liaising as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met;
• Effectively handling customer calls, administration and inventory ensuring you optimize your time and delivery against the metrics set within the business;
• Adhering to Waters and customers relevant Health, Safety and Environment requirements when on site and as an individual employee;
• Working effectively across the matrix structure of the business and within the Regional Service Team;
• Any other additional tasks consummate with the level and scope of the role as deemed by management of Waters.

• You hold an Engineering degree in relevant subject matters;
• Successful experience in LC or MS;
• An understanding of GMP/GLP requirements;
• Highly passionate individual with charisma, perseverance and determination, enjoys personal interaction and relationship building with key customers;
• Customer focused with very good listening skills;
• Ability to understand, interpret and communicate complex technical issues;
• Good interpersonal skills with a positive sense of humor and is able to contribute as part of an integrated sales/service organization;
• Good priority setting and organizational skills;
• A approach to problem solving;
• An ability to identify and lead a customer enquiry established whilst on site through to the sales team;
• Keen mind on continuous development of product/software knowledge;
• Proficient English and Local Language Skills;
• A clean driving license and a valid passport will be required;
• This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
• A disclosure of any criminal convictions may be required as some of our customers work in sensitive and confidential government areas.

Waters offers a comprehensive range of analytical system solutions, software, and services for scientists. Liquid Chromatography. Mass Spectrometry. Laboratory Informatics. Columns and Chemistry, Services and Support.

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in 100 countries around the world.

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