Executive/ Senior Executive- Customer Success

Executive/ Senior Executive- Customer Success

Monster.com India Pvt Ltd

Job Description

Job Profile:

Engage with HR Recruitment team to drive Monster usage and amplify their ROI.

Regular pro-active follow ups with end users on the services.

Conduct telephonic trainings for the recruitment team on diversified Monster products.

Responsible to cultivate the account and bring in the renewals.

Promote and pitch in new Monster products before customers.

Handle client's issues effectively and resolve them timely.

Branding calendar to be executed and made for every customer.

Usage reports to be made, monitored and shared with customer on a consistent manner.

Collaborating with Sales team and other functions to deliver the best-in class service.

Focus on CSAT and FCR scores.

Ensure the best resolution over call / Email.

Adhere to prescribed compliance standards.

Ability to work in a team and contribute to the overall success of the department.

Good attention to detail and a consistent approach.

Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Service, at all times.

Strong self-management skills.

Dot com space knowledge will be a boon.


About

Monster India is a leading talent platform committed to providing a full-stack experience to people seeking jobs and employers in need of top talent. Monster Singapore is breaking new rounds with its tech-first approach and has fostered a culture of innovation to create an experience through world-class talent management, career management and recruitment solutions.

At Monster, we work to bring humanity and opportunity to the job market, to enhance lives and businesses.

At the heart of our success and our future is innovation: We are changing the way people think about work, and we're helping them actively improve their lives and their workforce performance with new technology, tools and practices.

Most recently, Monster.com raised over 112 crores from Volrado Venture Partners and Meridian Investments. The funds will be utilized towards enhanced investments on product development and marketing in India, Southeast Asia, and the Middle East markets.

A Monster Purpose
Why we do what we do

At Monster, we work to bring humanity and opportunity to the job market, to enhance lives, businesses and communities around the world.

A Monster Vision
Who we want to be

Monster will be the leading global talent platform connecting jobs and people.

A Monster Mission
How we deliver that vision

We create and deliver the best recruiting media, technologies and platforms for connecting jobs and people; we strive every day to help our customers hire and help people find jobs.

Why Monster

Monster with its cutting-edge technology provides relevant profiles to employers and relevant jobs to jobseekers across industry verticals, experience levels and geographies.

About Recruiter

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Functions : Human Resources

Industries : Internet/E-commerce

Skills/Roles I hire for: Lateral and Leadership Hiring-India, ME, SEA and Hong Kong

level Hiring For: Mid Level, High Level, Top Management

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