Executive - IT Support

Executive - IT Support

Zeta Cards
3-6 years
Not Specified

Job Description

About Zeta

Zeta is theworld's first and only Omni Stack for banks and fintechs.We are rethinking payments from core to the edge, led by the visionto augment the purpose of money and banking with technology.A single, modern software stack comprising processing, loans, customizable mobile and web apps, fraud engine, and rewards for retail banking.

We are a new-age, high-growth startup (& a unicorn!) founded in 2015 by two visionary leaders, whose entrepreneurial legacy & excellence has put us on top of the global fintech ecosystem. Zeta counts amongst its customers, over 10 banks and 25 fintechs, across 8 countries - some of our notable clients include Sodexo - a leading issuer of employee benefits & rewards with over 30 million global users, and HDFC Bank - the 14th largest bank by market cap in the world..

Life At Zeta

At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy isPeople Must Grow.We recognize your aspirations act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.
#LifeAtZeta is adventurous and exhilarating at the same time.You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself,Zeta is the place to be!

Zeta is an equal opportunity employer
At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or other special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
What is the Job like

  • Drive closure of local IT user calls within the specified SLAs.
  • Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.
  • Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and
  • Hardware failure report.
  • Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.
  • Coordinate with Procurement team and ensure stock availability for daily operations.
  • Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.
  • Create conducive team-atmosphere by applying required motivation levels
  • Plan and execute maintenance schedules.

  • Who should apply for this role

  • Graduation in IT is highly preferable.
  • Candidate should have good knowledge of IT products.
  • You have 3+ years of relevant experience
  • Shift Working hours involved , candidates should be comfortable working in shifts.
  • You possess strong problem solving skills with ability to organize and analyze data
  • You are confident, creative, proactive in taking initiatives and achieving them
  • You are a goal-oriented individual with a strong attention to detail
  • Should have basic knowledge of Mac, Linux and Network Installation, configuration and Managing of Windows 7 up to Windows 10 machines.
  • Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills.
  • Installation, configuration & management of Servers, WiFi Router and Network devices.
  • Installation and management of mail applications like MS Outlook and Thunderbird.
  • Should have hands-on experience with Google Apps (Gmail, Google Docs, etc)
  • Monitoring of Servers and Network devices to ensure minimal downtime.
  • Inventory management for hardware and software.
  • Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls.
  • Manage centralized Kaspersky Antivirus server, WSUS, WDS, File & Print services
  • Basic knowledge of DHCP, DNS, SCCM and good knowledge of RAID
  • Should know how to upgrade firmware and BIOS
  • User and security access management using Active Directory Services
  • About Zeta Cards

    Zeta is the world's first Omni Stack for credit cards. A single stack for Origination, Processing, FRM, Rewards, Loans, APIs, and Apps.

    Job Source : careers.zeta.tech

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