Enterprise Incident Management

Enterprise Incident Management

FIS Global Business Solutions India Private Limited
4-8 years
Not Specified

Job Description

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Communications
Travel Percentage : 0%
Enterprise Incident Management
Are you curious, motivated, and forward-thinking At FIS, you\u2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
This position will work with our Client Engagement organization to manage and execute the strategies, development and implementation of impactful and effective change management and communications.
  • Writes copy for the publication of various materials, e.g., news releases, management briefs, critical issue bulletins, employee bulletins, articles, speeches, slide presentation scripts, marketing brochures, documentation, newsletters, personnel policies/procedures, personnel/management manual updates) as necessary.
  • Determines need for and content of graphics to explain and enhance written materials and edits materials for content, grammar, format, etc.
  • Gains approval on materials from appropriate personnel, reviews final copy of materials to ensure correctness and readiness for production and arranges for production, duplication and distribution of materials.
  • Coordinates projects by determining project scope, deadlines and resources. Contacts outside vendors, e.g., design firms, advertising agencies, free-lance writers to develop design/concept of communications materials and/or prepare materials for publication.
  • Meets with internal and external customers requesting publication to gather information, e.g., purpose/message of materials, method of communications and tone/image of materials and make recommendations on the organization, style, etc. of materials.
  • Performs communications-related support activities. Assists in developing objectives, standards, procedures, etc. for various publications and events, e.g., company magazine, trade shows and newsletters. Conducts surveys to obtain feedback from employees regarding company publications .Maintains history file of company publications, product releases, etc. Provides general information to employees and/or outside organizations regarding the company, policies and communications-related activities and events.

  • 4 to 8 Years Banking Solutions Products that utilize Client Portal as their distribution channel and leverage the Enterprise Incident Management (EIM) team. Will also be responsible for reviewing, editing and internally distributing RCAs (root cause analysis)
  • Incident Management experience
  • Strong in written/verbal English due to the time sensitive, client facing nature of the role
  • Analytical/critical thinking skills: Urgent communications are time sensitive, can be complicated, work with multiple stakeholders and executives
  • Work with authority: We have created a best practice with internal SLAs. The communication analysts are responsible for pushing the stakeholders on the call to meet the deadlines and hold them accountable for getting the information and impacted clients to them
  • Team/Product: While we support Banking Solution products that utilize Client Portal as their distribution channel and leverage the Enterprise Incident Management (EIM) team, Some of the most common EIM products/teams that are engaged are as follows: Credit (like TBS), debit (like EFT Services - Brown Deer), community core (like IBS Or HORIZON), Digital (like Consumer eBanking or Business eBanking), ACH and Image Solutions (like ImageCentre) are the most active products in terms of incidents

  • Experience with design work and/or creative background in Microsoft PowerPoint, Publisher / Adobe Photoshop, InDesign, Premiere Pro, etc.
  • Experience with change management

What we offer you
  • An exciting opportunity be a part ofWorld\u2019s Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on core banking/payments domain
  • A broad range of professional education and personal development possibilities \u2013 FIS is your final career step!
  • A broad range of professional education and personal development opportunities

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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