Engineer Services

Engineer Services

Commscope
Bengaluru / Bangalore India
Not Specified
Not Specified

Job Description


JOB DESCRIPTION
Everyone communicates. It's the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.
Our experts are rethinking the purpose, role, and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment, and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world's most advanced networks rely on CommScope connectivity
Work Location: Bangalore General Summary:
The Distributed Antenna Systems (DAS) technical support engineer will provide technical services, product support,, and assistance for Commscope ERA & Legacy product lines to both internal and external customers during and post network deployment. Support could be remote, on-site, and via the phone. You will work with R&Ds, Quality, and engineering teams to improve product reliability and supportability based on field performance and learnings from the field. This position will be working with the Manager based in Buchdorf, Germany.Duties & Responsibilities:
  • Provide technical support to internal personnel, including sales, project managers, business development, and engineering, as well as external customers, including DAS valuable resellers (VARs), distributors, partners, and original equipment manufacturers (OEMs).
  • Assist customers with installations and upgrades. Provide on-site support for highly transparent projects, when needed, to seek issues that can't be addressed remotely.
  • Work with customers to isolate equipment failures in the field. Isolate the defect, and assist the customer to request replacement/repairs of failed equipment.
  • Use CRM tools to submit, update, track resolution of customer issues, build a documented closed loop for each customer issue/compliant.
  • Work closely with R&D, PLM prior to new products or software becoming generally available and pre-test software and products in the technical support lab - be an extension of R&D engineering and test teams.
  • Work with quality to open Z1 notifications for widespread or frequent issues. Collaborate with quality, manufacturing, PLM,, and R&D/Sustaining in RCA analysis.
  • Participate in the DAS customer helpline pool to answer customer questions or resolve customer issues in real-time.
  • Be a customer advocate and work with R&D and quality to improve customer experience and ease of use for ERA and Legacy DAS products. Provide feedback on usability and robustness improvements. Open products tickets with PLM, R&D, Sustaining including proposed solutions.
  • Turn every customer contact into a positive experience for the customer by meeting & beating the customer's support expectations.
  • Works with the technical writers so that customer-delivered documents are of the highest quality and easy to use. Be key reviewers of all customer deliverable documents from PLM, design, and technical writers.
  • Up to 25% travel encouraged
Skills Required:
  • 5G NR, LTE, UMTS, RF Engineering, RF Optimization, RF Network Planning, Troubleshooting, Debugging, MME, EPC, IoT, QXDM, TEMS, CCNA, Networking, Wireshark, 3GPP Standards, Linux, Oracle DBA, AWS Cloud
  • Switching/Networking Experience is a plus
  • Engineer with a focus on communications technology and wireless technology. Key skills required are RF Engineering/Optimization/Planning, KPI analysis and Troubleshooting, System Debugging.
  • AWS Cloud applications deployment and CISCO or equivalent networking certifications an assets.
  • Proven record of technical learning ability. In-depth knowledge of Wireless technologies and familiarity with the latest and upcoming Wireless trends.
  • Proven technical skills & ability to learn on the fly. Excellent technical troubleshooting skills needed.
  • Functional/Technical skills and ability to work with ambiguity.
  • Customer relations are crucial - meeting and beating customer needs and expectations.
  • Ability to work in multi-functional teams (technical support, R&D, quality).
  • Excellent verbal and written communication skills, ability to take care of customers with multifaceted backgrounds.
  • Team player and enjoy working in an international environment
  • Ability to address questions/complaints with tact and proficiency
Why CommScope!
In today's always-on world, CommScope is pushing the bounds of communications technology. We are building better connections and shaping networks of the future. For more than 40 years, we've been leaders in innovating the network infrastructure of the future. Developments such as the Internet of Things, perfect connectivity, and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
Commscope is an Equal Opportunity Employer.

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