E -Relationship Manager

E -Relationship Manager

Chennai Thane
0 - 0 Years
200000 - 600000 INR

Job Description

Job Description:

· Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel
· Provide professional customer service to achieve high customer satisfaction and retention
· Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
· Serve as one-point contact to the mapped customers of the bank
· Cross selling of new products and services for both new and existing customers
· Providing advisory for various products offered by Banks to enhance relationship value
· Develop and maintain banking relationships with select group of customers through individualized customer service
· Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
· Achieve the budgeted cross sell targets
· Ensure coverage of customer base in accordance with business plans

Key skills:

· Ability to manage relationships to improve relationship value of existing Clients
· Aptitude towards delivering high quality customer service with good organizational and interpersonal skills
· Excellent communication Skills
· Self-driven with sales bent of mind

About

ICICI Bank

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