DOP - SDL_Finance & Accounting_C2

DOP - SDL_Finance & Accounting_C2

Bengaluru / Bangalore Pune
Not Specified

Job Description

Job Description :
'· Meeting contractual requirements, SLAs, KPIs for aligned accounts, meeting C-Sat requirements for aligned clients in F&A space
· Manage service delivery for AP , AR , R2R operations
· Meeting top line / bottom line targets for aligned account/s
· Providing leadership to the team, talent retention (meeting attrition targets), people capability building
· Interaction with clients and handling all escalations
· Responsible for establishing Governance structure
· Provide strategic inputs to the clients for better operations / restructuring
· Responsible for driving operational efficiencies, by performing process transformations / automations /RPA
· Support and drive all organization’s initiatives viz, quality initiatives, risk and compliance, and HR initiatives etc.
· Getting involved and working closely with Presales / Solution team and provide strategic inputs for the new RFPs / expansions
· Meeting prospective clients as and when required to show case capability
· Contribution to business development for additional business
· Meeting Service levels and Driving process improvements
'· In-depth knowledge and appreciation of domain in F&A (AP , AR , R2R)
· Understanding of revenue accounting, cash accounting, intercompany accounting, trial balance, accruals, adjustments, reconciliations, and Fixed Asset Accounting
· Hands-on experience in F&A Delivery in BPO/SSC.
· Client management ability
· Excellent articulation and communication skills
· Superb interpersonal and people management skills
· Ability to engage with internal and external stakeholders
· Resilience and confidence
· Ability to handle large teams (150+)
· Creativity and innovativeness
· Ensure smooth and transparent communication with customer
· Proactively understand and meet customer expectations and ensure high CSAT score.


Wipro Limited

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