Director, Retail Analytics

Director, Retail Analytics

Standard Chartered
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Job Description

About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
To us, good performance is about much more than turning a profit.  It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Use data and analytics to identify and drive opportunities with business to improve product profitability through:

    1. Pricing

    2. Up-sell

    3. Low cost / digital X-sell

    4. Activation / Utilization

    5. Higher Retention / Save rates with existing HC

  • Adoption and Usage of best practices within SCB using data %26amp; analytics across our VCGM businesses, Risk, Digital and Marketing

  • Market research to challenge existing CVP, processes and execution goals for Business and Risk to become the Best


  • Own and drive RB data, analytics and MI delivery

  • Personally, own and deliver projects for respective VCGM Head

  • Drive Campaign and Client action effectiveness with VCGMS to improve response

  • Deliver USD 20m incremental revenue for business


  • Efficient Lead management

  • Robust EUCs

  • Ensure adherence to Retail Analytics processes

People and Talent

  • Set up and maintain VCGM operating rhythm

  • Hire, Retain and Develop talent %26ndash; expertise and efficiency

  • Set team culture %26ndash; monthly performance reviews, open and non-hierarchical culture


  • Efficient and robust data management and governance owned by the role

  • Ensure other RB governance %26ndash; KCSA etc (as applicable)

Regulatory %26amp; Business Conduct

  • Display exemplary conduct and live by the Group%26rsquo;s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead your team to achieve the outcomes set out in the Bank%26rsquo;s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
IN CPBB VCGM Head and their direct team members

  • Candidates passed out of ISI / IIT / IIM etc. premier institutes

  • Candidates with at least a Master%26rsquo;s degree in the fields of Statistics, Economics, Mathematics, MBA

Apply now to join the Bank for those with big career ambitions. 
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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