Dialer System Administrator - Call WhatsApp - 8595849767

Dialer System Administrator - Call WhatsApp - 8595849767

Job World
Noida
1-5 years
Not Specified

Job Description

Greetings of the Day !!!!!!

We rely on our IT systems to power our solutions that help consumers across the country.
We’re seeking an experienced Dialer System Administrator with extensive knowledge of working with a dialer system.
The candidate is responsible for overseeing the daily operation and performance of the dialer system related to the flow of inbound calls and Outbound calls offered to the Contact Center.

Highest Educational background BSc -IT /BCA/Diploma or any other equivalent.
Relevant Experience -1-5 Years

Hiring Location Noida


Responsibility:

• Administer and monitor predictive/preview dialer system and its associate campaigns.

• Design, build, and oversee campaigns and lists while applying filters and strategies based on directives received from business.

• Liaison between key stakeholders (IT, business, vendors) to ensure proper execution of strategies to limit risk of downtime.

• Troubleshoot and resolve complex dialer issues.

• Document, track, and monitor requests and issues and provide timely resolution.

• Additional duties as assigned.
Requirement:

• Experienced working on dialer systems such as Aspect, Genesys, Ameyo etc.

• Passionate about building a Best In Class call center team.

• Responsible, learner and excellent team player.

For More information Kindly call or WhatsApp-8595849767
Shubhani Sharma
[Confidential Information]


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