DG - Senior Associate - Magnet Monitoring and Diagnostics Analyst

DG - Senior Associate - Magnet Monitoring and Diagnostics Analyst

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Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of Senior Associate, Magnet Monitoring and Diagnostics Analyst of MRI.
. Monitor MRI's health.
. Analyze alarms generated from MRI and diagnose the root cause.
. Dispatch Field service engineer or remote service leader id the issue cannot be field remotely and site intervention is required.
. Support Field engineers to establish magnet monitor connection with server for monitoring.
. Identify opportunities and provide historical parametric data to regions to support suggested diagnosis.
. Designing & implementing strategies to increase and sustain connectivity on MRI's.
. Basic knowledge of routers, switches, and other network hardware.
. Handling authenticate data, report generation using excel common tool (Charts, Pivot & Lookups) and share presentable information with US customers.
. Connect with Field Service Engineers, Remote Online Engineers and connectivity team on how to restore lost connection and discuss contemporary needs
Qualifications we seek in you!
Minimum qualifications
. B.Tech/B.E in Computer Science/Information Technology/Electronics and Telecommunication or Mechanical.
. BCA/MCA, B.sc/M.sc IT
. Excellent communicate in English, in both written and oral forms
. Experience working with diverse stakeholders in a multi-vendor environment (Beneficial).
. Basic knowledge of excel and word (Preferred intermediate).
. Good understanding of networks and generic terminologies.
. Good experience in a Technical Support process (Enterprise or consumer)
. Experience with troubleshooting and diagnosing problems in a remote infrastructure support environment
. Knowledge on Networking concepts
. Excellent communications skills in English and ability to work with calmness under stress
. Ability to coordinate with different stakeholders efficiently
Preferred qualifications
. Extensive knowledge of Networking Solutions - Datacenter and Edge
. Ability to effectively communicate technical issues, prioritize them and enjoy working with customers
. Strong customer orientation, excellent phone etiquette and work ethics
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Genpact

Job Source : www.genpact.com

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