With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for
Inviting applications for the role of Process Associate/ Process Developer, Insurance UW!
In this role, you will be responsible for constantly monitoring centralized mailbox and work upon incoming submission emails request using FIFO method
. Thoroughly review submission requests to identify / validate submission vs referral. Record and refer those that are outside the guidelines to the underwriting department for approval.
. Register only new business submission directed to underwriter/designated mailbox. & update all relevant information in the system.
. Ensure that turnaround time and quality of documents meets Company service standards
. Once the registration is completed, submission is released to designated Underwriter.
. Manage and maintain records including correspondence and data files
. Provide customer service to underwriters, operations staff across the country(s) and other functions within Tango. Contact internal resources to research and resolve issues
. Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures which increase the efficiency of the team. Manage own work in process and support team efforts to ensure that individual, team goals are met.
. Queue Management - Effectively monitor and manage queue in absence of team leads.
. Perform quality audits & sharing RCA on escalations received.
. Monitors, analyses and report on trends in the key underwriting performance drivers.
. Client Facing Role - Leading weekly discussions on operations with Canada stakeholders
Qualifications we seek in you!
. Graduate / Postgraduate - Any with good problem solving skills
. Ability to accurately interpret and compile information from a variety of sources and systems
. Ability to function effectively in a team environment exercising good judgment
. Ability to meet outlined and expected standards of timeliness and accuracy in completion of work
. High level attention to detail and accuracy with high customer service orientation.
. Good Communication & written English skills
. MS Excel Skills - Intermediate
. MS Word- Intermediate
. Good interpersonal skills with full understanding of US/Canadian insurance dynamics
. React proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving.
. Excellent processing skills and a positive, â€˜can do' attitude.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.