Desktop Support L1 || Ludhiana

Desktop Support L1 || Ludhiana

2COMS Consulting Private Limited
1-6 years
50000 - 200000 INR

Job Description

Greetings from 2coms.
We are currently hiring for A Leading MNC in Ludhiana
For Further Details check the information below:
First level hardware support - Diagnosing the problem and getting the same resolved through respective vendors, as per the severity level assigned to it.
Support on desktop OS and other proprietary applications and software. (Remotely /
On site)
Support for mail client on the End user system & mobile device.
Resolving end user printer configuration problems.
Escalate problems to vendors, follow-up and monitor SLA
Change Management - Performing Install, Move, Add or Change (IMAC) at the client
Anti-Virus Control on desktops and laptops.
Resource is responsible to troubleshoot the desktop/laptop related problems andescalate to vendor wherever necessary. Record / Track such escalated calls and monitor SLA till closure.
Coordinate for all Video conferencing requirements and first level basic support on VCequipments and managing the end to end VC support till VC completion except Hardware issues. Escalate Hardware issues to vendor and coordinate for closure.
Specialized L1 & L2 support team for handling Mobile devices management (IPad/iPhone/Android) for all the users.
Tools shall be used by Helpdesk Team for Remote Diagnostics (and eventually remoteproblem resolution) of User PCs
Responsible for ensuring compliance to the technology controls laid out by Risk and Information Security Organization eg. Backup tool, encryption tool, DLP tool, PAM (privileged access management), SAM (Software asset management) tools.
Hardware problem Identification and coordination with hardware vendor needs to be done by FMS however replacement of faulty part will be done by OEM
  • Minimum 1years experience needed as Desktop Support Engineer.
  • Good Communication Skill is needed.
  • Graduate is a must. From a Regular Institute.
  • Aggregate of 10 th , 12 th & graduation Must be 50% or above.
  • Must be flexible to work in rotational shift.
  • Must be Flexible to work on Saturdays.

  • Salary : 9800 take home + pf & ESI
  • 6 Days working

2COMS Group was established in 1993 and has been serving as a Complete Human Supply Chain Management Group for over 27 Years now. Currently there are 25+ Operation centers of

2COMS Group pan India with 550+ Employees and 3500 + Associate. As an equal opportunity organization about 60% of the employee workforce consists of women employees. 2COMS Group also has 6 National Awards and 60+ Corporate awards/Recognitions under the kitty.

2COMS Group broadly functions on the following verticals :
  • Recruitment and Apprenticeship
  • Staffing
  • Skill Development
  • Social Entrepreneurship and CSR

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