Desktop support Engineer

Desktop support Engineer

Tech Mahindra Limited
Hyderabad / Secunderabad
4-9 years
Not Specified

Job Description

Job Description: Desktop support Engineer
Job Location: Hyderabad
Experience: 4+ years

Job Description:
  • Build and install PCs, related to desktop infrastructure
  • Addressing user tickets regarding hardware, software and networking.
  • Handle daily technical support activities on desktop support, data network and server management.
  • Walking customers through installing applications and computer peripherals.
  • Install and test desktop software applications and internet browsers.
  • Test computers to ensure proper functioning of computer systems.
  • Troubleshoot and diagnose problems through customer interactions.
  • Building and Setting SCCM Infrastructure.
  • End user machine patching activities
  • Experienced in Windows10 Servicing for adopting latest Windows 10 features.
  • Creating and managing the related Task Sequences for Windows OS deployment purposes.
  • Responsible testing before deploying the any application or introducing any new technology in production environment.
  • Experienced in areas of Application deployment, Software Distributions, Software Updates.
  • Experienced in deploying SCCM Packages to target users as per Customer requirement and follow up to meet SLAs.
  • Experience creating group policies
  • Experience from working in a customer-facing position in a complex, multi-country, multi-zone environment.
  • SCCM, Desktop Management, Windows OS, MAC, JAMF

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.7 billion company with 115,200+ professionals across 90 countries, helping over 903 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).

We are part of the USD 19 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership

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