Desktop Support Engineer

Desktop Support Engineer

Mumbai Mumbai City Navi Mumbai Thane
0 - 2 Years
Not Specified

Job Description

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
· Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
· Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
· Interact with numerous computer platforms in a multi-layered client server environment.
· Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
· Trains and orients staff on use of hardware and software.
· Recommends and / or performs upgrades on systems to ensure longevity.
· Works with procurement staff to purchase hardware and software.
· Assesses functional needs to determine specifications for purchases.
· Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
· Troubleshoot Network connectivity (L AN) issues
· Installation of desktop and hardware like CD-ROM, soundcards, etc
· Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
· Software installations such as MS-Office, Acrobat Reader, mail client etc. 6. Installation of anti-virus on desktops and remove Virus
· Configuration of Print devices (network and local) on desktops
· Desktop Configuration - Network, mail client, internet etc.
· Co-ordinate with vendors for support
· Configuration of devices attached to laptops ( PDA)
· Application support, Desk side for business applications
· Should provide Remote support on Phone or through tool

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