Desktop Support Engineer

Desktop Support Engineer

Mphasis Limited
Mumbai
0 - 3 Years
Not Specified

Job Description

Responsibilities
Direct Responsibilities
• Incident management – business and technology communication, coordination and resolution of incidents, from external issues such as exchange problems to internal application bugs impacting the production environment
• Problem management – Post incident review ensuring that the issue has been permanently resolved and what value add items can be completed to ensure the issue does not reoccur
• Investigations into application behavior with queries directly from the business
• Technical queries and compliance/audit reporting
• Monitoring – use and continual improvement of supported applications
• Release management – being the gatekeepers for the production environment, ensuring all change is understood and scheduled appropriately.
Contributing Responsibilities
• Flexibility to work in rotational shift, which includes Night shift.
Technical & Behavioral Competencies
• Database skills (Oracle/Pl/Sql, MS SQL)
• ETL (Informatica)
• Unix/Linux servers and scripting
• Java Basics

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Imagine a world of customer-centric transformation. Of digital, cognitive and intelligent technologies that are always a few paces ahead. A world where you redefine and co-create paradigms of business success every day. Where you keep alive your inquisitive mind to deliver innovation and ‘wow’ customer experience.

A leading applied technology services company, Mphasis has, over the last 26 years, sprinted exciting laps of transformation to stand tall on the edge of NEXT and positive disruption. With our agile business processes and innovations, we anticipate the future of applied technology, predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Our future-proof expertise brings faster and more innovative IT solutions to next-gen customers across countless industry segments and micro-verticals.

Visit our website to know more regarding openings in Mphasis.
https://careers.mphasis.com/home/information-center.html

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