Desktop Support Engineer

Desktop Support Engineer

Acute Informatics Private Limited
1-3 years
Not Specified

Job Description

Dear Candidate,
Greeting from Acute Informatics,
We are having an urgent opening for the post of Desktop Support Engineer at Bangalore Location.
Role: Desktop Support Engineer
Experience: 1 to 3 Years
Salary: Base on Interview
Education: Any Graduate
Gap: 2 Years (Education & Employment)
Notice Period: Immediate joiner
Job Description:
• Customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Address user tickets regarding hardware, software and networking
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Acute is an ISO 9001:2008 certified Indian IT company headquartered at Ahmedabad(Gujarat).

Our team of dedicated and highly competent professionals is making our mission statement a reality. In a short span the company has made a strong presence into the niche market of Core Banking Solutions(CBS) , Micro-Finance, Enterprise Resource Planning (ERP), Point-of-Sale (POS) softwares & Database Administration services. In tune with the spirit of fast change of IT industry, our team is always working to develop systems that match the latest in the technology while adapting best business practices.

One of our latest offering is the most advanced stage Platform Independent Core Banking Solution. The technology will match the modern banking practices while helping banks connect their branches online with great ease

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