Delivery Head/Wholesale IT

Delivery Head/Wholesale IT

15-18 years
Not Specified

Job Description

Job Description
Role Title
IT Programme Manager - Service Management (GCB 4/Delivery Head)
CMB Service Management
New or existing role New
Role Purpose
  • A critical management role, part of the overall delivery leadership team and leading the service management strategy in hrbrid/cloud context to be able to make it future proof across all CMB service lines.
  • To work in very close collaboration with the programme s functional heads to ensure effective delivery planning, stakeholder management, execution and implementation of features of the programme.
  • As part of the leadership team, influences, plans, directs, and co-ordinates activities to manage and implement strategies.
  • Assists in Shapeing the programme design, model and ways of working to adapt to changing demands/tehnology
  • Navigates the organisation and builds stakeholder buy-in around plans, commitments and changes.
  • Manage relationships with external suppliers for delivery accountability
  • Drives the adoption of HSBC standards and work in alignment with HSBC methodology at all times.
  • Ensures appropriate and effective governance, supported by appropriate reporting and communication.
  • Objectives and Capability buildup for indivisual members within the programme
  • Develop new initiatives to support the strategic direction of HSBC and the programme
  • Develop and implement long-term goals and objectives to achieve the successful outcome from each and everyone responsible for the programme
  • Encourgaging team for more technical and functionl knowledge adoption via multiple sources like trainigs, techfest etc..
Resource the programme
  • In consultation with sponsors and stakeholders, define and agree resource strategy.
  • In consultation with key stakeholders, recruit, interview and select well-qualified senior programme staff
  • Support and ensure the right suitably skilled resources are selected and onboarded to the programme
  • Ensure that appropriate resourcing processes are in place time (and that any necessary escalations are progressed in good time) and that onboarding processes are in place and responsive to the programme needs.
  • Ensure that all programme staff receive an appropriate orientation to the organisation and induction onto the programme

  • Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the bank
  • Build Relationships: Establish and maintain positive working relationships with others, across business and IT communities both internally and externally, to achieve the goals of the bank. Undertake effective stakeholder management at all levels in the bank, particularly the C-Suite their direct reports and Global ‘Heads of.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve the delivery of the programme and to increase efficiency levels
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations and the critical success factors of the programme.
  • Collaboration & Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance outcome on the programme.
  • Organise: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
  • Planning: Determine strategies to move the organisation forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Issue and Risk Management: Assess risks and issues, work with teams to generate and execute effective mitigation and contingency countermeasures. Manage problem situations effectively (including stakeholder engagement, and exceptional communication)

Management of Risk
Observation of Internal Controls
Headcount reporting tothis role
Knowledge & Experience / Qualifications
  • A strong track record of service management, designing, developing and delivering stable technology
  • Circa 15 years experience in technology, of which at least circa 5 years in project and programme management
  • 2 to 3 years experience working in financial services within Tier 1 banking Global organizations
  • Medium to Large scale programmes with IT budgets over $5M per annum.
  • Managing some of the new Digital Technologies such as Cloud and AI
  • Managing programmes which scale across a complex matrix organization
  • Managing Multi-vendor and scaled agile environments across geographies
  • Experience with front to back systems (UX, UI, Front end development and APIs interfacing to legacy back end host systems)
  • Establishing Organizational design, Operating Models and frameworks to adopt best working practices for technology development and deployment.
  • Working with cloud-based technology and solutions
  • University graduate preferably with a degree in Technology Management
  • Degree / Certification in Software Development
  • University graduate preferably with a degree in Technology Management

Any Graduate Qualifications
Any Graduate

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