DC Service Engineer

DC Service Engineer

IBM
4-7 years
1 - 1000000 INR

Job Description


Introduction
As a Service Delivery Specialist,youare the face of IBM for our customers.Your clients success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.
Your Role and Responsibilities
As DC Engineer, you are responsible to manage day to day operations & maintenance of large physical infrastructure of Data Centre falling in the scope. Responsible for periodic preventive and corrective maintenance of the DC equipment's and ensure technical support to meet Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the service outages or disasters.
Responsibilities:
  • Provide 24*7 support at client site and coordination with client to manage any DC related Issues.
  • Hand-On Experience in O&M of large physical infrastructure components of a large Data Centre.
  • Experience in operation and Maintenance of civil, electrical, HVAC, LAN, Safety and Security system components for a large-scale Data Centre.
  • Experience in Operation and Maintenance of DC integrated Building Management System.
  • Experience in Green DC physical infrastructure design, implementation and operation and maintenance.
  • SLA & Escalation management.
  • Ensuring periodic maintenance of systems.
  • Responsible for coordinating with vendor & Client team for any part replacement/movement.
  • Coordinating with vendor to Restore failure hardware part in bare minimal time with expertise and understand production setup criticality and Severity level of tickets.
  • Ensure compliance with data centre standards, policies, and processes via the defined change control process.
  • Ready to work on 24x7 support for upgradation, Maintenance, Vendor management and coordination.
  • Coordinate with multiple domain owners for technical resolution.

Required Technical and Professional Expertise
  • Must have 4 years of experience in managing the Tier-3 Data Centre Non-IT equipment's.
  • Candidate should have good hands-On Experience in O&M of large physical infrastructure components of a large Tier-3/4 Data Centre.
  • He should have hands on experience on operation and Maintenance of civil, electrical, HVAC, LAN, Safety and Security system components.
  • Should be technically sound and have hands on experience in trouble shooting of Tier-3 Data Centre Non-IT equipment's relates issues.
  • Should have hands on experience in of Building Maintenance Systems and Physical Security Systems.
  • Experience in maintaining the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data
  • Working knowledge to support all the necessary procedures related to security approval, accreditation, certification, etc.

Preferred Technical and Professional Expertise
  • He should have hands on experience in O&M of large physical infrastructure components of a large Data Centre.
  • Experience in maintaining the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data.
  • Experience in operation and Maintenance of civil, electrical, HVAC, LAN, Safety, Security system and DC Integrated Building Management System components for a large-scale Data Centre.
  • Working knowledge to support all the necessary procedures related to security approval, accreditation, certification, etc.
  • Experience in managing the periodic preventive & corrective maintenance of Tier-3 Data Centre Non-IT equipment's.
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications
  • Languages: English, Hindi are preferred

About IBM

About Business Unit About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Source : careers.ibm.com

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