DC Engineer

DC Engineer

Hexaware Technologies Limited
4-7 years
Not Specified

Job Description


Requirements
Ability to manage and troubleshoot Call Manager/Unified Communications Manager 11.x through 14.x
Ability to manage and troubleshoot Cisco Unified Unity/Unity Connection 11.x through 14.x
Ability to manage and troubleshoot Cisco Unified contact Express(UCCX) 9.x through 12.x
Knowledge in Cisco VCS, Telepresence, Jabber and Video Endpoints
Experience in Calabrio
Knowledge on Virtualization Platforms ( VM ware)
Good Knowledge in handling voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, media resources, SRST/SRSV
Must have good experience with Dial Plan Administration, provisioning and management of endpoints and users accounts
Must have good Knowledge on Cisco Emergency Responder
Cisco Unified Computing System (UCS) B and C series experience
Knowledge on Cisco Codecs/Telepresence Codecs.
Sound technical knowledge of TCP/IP networking and protocols.
Strong organizational and interpersonal skills.
Strong analytical and problem solving skills.
Ability to work in a team of diverse skills.
Ability to prepare technical documentations /End User Documentations.
Need to have knowledge in ITIL
Responsibilities
Monitor and manage Cisco Voice and UC network infrastructure for all enterprise and datacenter locations.
Provide L1/L2 remote operations support, working in shifts on rotation basisUse ITSM tool to monitor and work on assigned tickets and requests.
Create, update, close, or complete tickets, changes, problem tickets and other tasks as necessary.
Should be flexible to work in any shift in 24x7 support model. Available on-call as needed.
Troubleshoot, diagnose, and resolve hardware, configuration, access related voice infra network issues.
Work with TAC team for troubleshooting hardware/firmware related issues, and with service providers for circuit related issues or activities.
Work directly with end users and other stakeholders on issues and projects over phone or via emailWork on hardware or firmware upgrade activities as needed
Participate and support in root cause analysis of critical problems.
Monitor Voice network performance and availability using various tools such as RTMT, Solar winds Orion, Kiwi Syslogs and other management tools to meet business requirements
Configure and perform changes as needed in the Voice infrastructure that include CUCM, UCCX, Unity connection, CER, Voice gateways, Calabrio QM, WFM
Participate in implementing Voice infra related project tasks such as legacy infrastructure migrations, office expansions, or new office implementation as per the given design.
Prepare and update Network diagrams, Call flow diagram, documentation for projects and operation as needed.

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