DC Engineer

DC Engineer

4-7 years
Not Specified

Job Description

Job Description
Monitor Systems:They monitor the performance and capability of computer systems using diversified tools. They figure out the malfunctioning of hardware software and environmental alerts. When a problem is recognized NOC Engineers does the root cause analysis (RCA).
Troubleshoot Problems:NOCs generally have standard operating procedures (SOP) that the NOC engineer will closely follow. This may include coordinating with third-party vendors customer contacts or other IT teams for a holistic solution.
Tracking Issues:In response to incidents the NOC engineer should carefully track and document all defects and resolutions in detail. This helps in increasing the expert base of NOC and helps in maintenance of system's health record. Often the NOC has a ticketing system that the NOC Engineer is accountable for updating.
Report Incidents:When the technical issues are complicated which needs an immediate response or troubleshooting NOC engineers must escalate the matter to management as per their SOP (Standard Operation Procedure). If need be they can include the other IT resources 3rd party or vendors for a faster resolution after obtaining the proper approvals. They maintain the appropriate communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.

About Hexaware

Job Source : careers.hexaware.com

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