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Dayshift openings for Escalation Process for Graduates , sal upto 35k.

Gettjobs Recruitment Firm
Bengaluru / Bangalore
2 - 5 Years
200000 - 420000 INR

Job Description

Dear Jobseeker,
Hiring fresher and experienced candidates for domestic voice process to handle escalations.
Excellent comms skills
Salary upto 35k based on exp
Educational Qualification+ Experience:
Grad with 2 yrs of Experience
Thorough knowledge in Customer service
Intermediate MS Office applications specifically Excel (preferably)
Desired Candidate Profile
Extremely passionate about customers with the ability to effectively communicate information in written format.
Someone who can express themselves effortlessly in a lucid manner.
Personality traits
Solution oriented approach and instant decision making capability.
Ownership and multitasking.
Ability to interpret non-verbal cues and ability to mitigate conflicts.
Customer focused & service recovery oriented approach.
Excellent communication skills - verbal and written.
Good typing speed (minimum 35 wpm with 90% accuracy)
Willingness to work in shifts (Flexible to work in 24 x 7 environment)
Key Responsibilities
Responsible for coordinating and offer end to end chat support to customers/internal teams pre, during and post order support.
Performs work in accordance to standardized policies and procedures.
Responsible for customer satisfaction through effective handling of customer problems, gathering feedback and contributing to RCA.
Work requires strong analytical ability to resolve complex issues in addition to effective written skills.
Call Shanthini - 9620224711

Lamshiha - 9620220152
Sneha - 9620040433


About Recruiter



Functions : Customer Service/Call Centre/BPO, Sales/Business Development

Industries : Recruitment/Staffing/RPO

Skills/Roles I hire for: Communication

level Hiring For: High Level

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