Database Admin Senior Specialist

Database Admin Senior Specialist

NTT DATA Global Delivery Services Limited
Bengaluru / Bangalore
9-12 years
Not Specified

Job Description

  • Must have at least 9 to 12 years of experience
  • Perform health checks and proactive configuration management like reviewing critical configuration settings on database environment, proactively responding to changes, periodically reviewing logs and triage and take action when required
  • Perform availability monitoring as part of incident resolution on database instances, including infrastructure availability (ping and heartbeat)
  • Provide Out of Hours On-Call support for P1 or critical incidents. P1 or critical incidents are addressed 24x7x365 days.
  • Outside of the Business Hours, P1 or critical incidents are handled through On-Call Support.
  • Resolving incidents and service requests relating to the database instance
  • Track, update and confirm that database instance environment and associated software inventory is correctly recorded in CMDB
  • Support the software troubleshooting and repair processes, including vendor coordination for database related software based on client-purchased maintenance agreements from the OEM
  • Verify database operability after maintenance activities
  • Maintain policy and procedure documentation for database administration
  • Perform instance reboot or rebuild activities in case of major failure from existing data backup data if available
  • Proactive system optimisation and maintenance including housekeeping partitioning and instance management activities as required
  • Troubleshoot and manage performance, tuning, diagnostics and space utilisation
  • Provide database backup support including database backup configuration, testing and reporting
  • Provide database monitoring of backups ensuring backups run as expected
  • Provide ongoing forecasts regarding database capacity and storage management
  • Provide support for high availability cluster management solutions, assuming that no database availability SLA, recovery requirement, or performance metric is set higher than the same measurement for the host platform or the lowest SLA of any related system component e.g. A database with a 99.9% availability requirement cannot be hosted on 99% uptime host without lowering its SLAs to that of the host.
  • Support restoration activities from backup upon client request
  • Create and manage local accounts, including service accounts where applicable
  • Remove end user accounts, roles and revoke permissions, modify permissions or remove logins as requested by client
  • Unlock accounts, including service accounts, and reset passwords based on receiving authorised requests
  • Applying system patches as appropriate in line with the agreed patch management process
  • Troubleshoot and remediate problems in all in-scope database environments, including the high availability-supported database instances for Platinum and Gold environments and engage other teams if needed
  • Database instance provision/decommission as requested by client
  • Assist client in database version upgrades
  • Liaise with 3rd party suppliers and vendors where required as part of incident resolution
  • Use reasonable endeavours to support the database software / tool where at a level not supported by the OEM
  • Perform relevant remediation actions on database instance environment raised as a result of disaster recovery exercise or vulnerability assessment
  • Participate as resolver party in Priority One resolution process (owned and managed by client s service management team)

NTT DATA is your Innovation Partner anywhere around the world. Headquartered in Tokyo, with business operations in more than 50 countries and regions, we emphasize longterm commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development to business IT outsourcing.Since 1967, NTT DATA has played an instrumental role in establishing and advancing IT infrastructure. Originally part of Nippon Telegraph and Telephone Public Corporation, its heritage contributed to social benefits with a quality-first mindset. A public company since 1995, the company builds on this proven track record of innovation by providing novel IT solutions to bring results in a greater quality of life for people, communities, and societies around the world.

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