Data Scientist, Ring CS OpsExcellence

Data Scientist, Ring CS OpsExcellence

3-6 years
Not Specified

Job Description

Job Description :
Job summary
Ring Community Support is seeking a motivated self-starter that can work in a fast-paced, data-driven environment to join our team. This role within the Workforce Management (WFM) team is pioneering solutions to our toughest workforce challenges across the globe building innovative labor models and infrastructure that improve Ring's employment value proposition and scale over time. This role will contribute to and execute against an operational strategy across the globe and partner with the business to streamline and optimize the resource management using data driven approaches. The successful candidate will be a strategic thinker, can see around corners, be an effective and motivating leader, and demonstrate a passion for process improvement. This role is both a strategic and hands-on role.

Key job responsibilities
  • Ability to work in highly ambiguous environments and build solutions that have the ability to flex with the business needs
  • Draft monthly and quarterly business reviews at Director and VP level
  • Ability to translate customer service requirements into business plans and roadmaps
  • Lead initiatives to optimize costs and service levels
  • Build out Transaction Forecast Models for short term and long term contacts using data science modeling techniques
  • Partner with Service Teams to drive cost efficiencies YOY
  • Build tools using data science techniques to drive improvement in capacity planning, capacity utilization, scheduling and staffing accuracy YOY
  • Create and execute on cross training plans across the network to reduce redundancies
  • Lead the Operational Planning cycles for the network and participate in build out of 3 year plans across service teams
  • Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers throughout the activity cycle and during daily/weekly reviews
  • Develop performance metrics to assist with driving business results

Basic Qualifications :
  • Experience in data science and using data / metrics to determine improvements
  • 3+ years of experience delivering cross functional projects
  • 3+ years of experience in data science
  • 3+ years of experience working cross functionally with tech and non-tech teams
  • Proficiency in MS Excel, Python and reporting tools like QuickSight or Tableau

Preferred Qualifications :
  • Exceptional written, verbal, and interpersonal communication skills
  • Experience digesting data to create narratives and strategic programs at scale
  • Ability to adapt and thrive in a fast-paced, growing environment with changing circumstances, direction, and strategy

About Ring

Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring's smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit With Ring, you're always home.

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About Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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