Cyber Security Support Engineer - IT Support

Cyber Security Support Engineer - IT Support

T & M Services Consulting Private Limited
Noida
3 - 5 Years
Not Specified

Job Description

Cyber Security Support
Location : Noida
Experience : 3 - 5 Years
Function : Technology - IT & Systems
Job Description :
- Successful delivery of technical support functions to customers by taking incoming phone calls and tickets, applying diagnostic techniques, completing problem-solving processes, managing customer accounts, and forwarding customer enquiries to appropriate teams.
- Record technical issues and requests. Diagnosed and resolved problems. Escalated issues as appropriate.
- Interact with customer and peers to resolve customer technical issue with content security products. Contact vendors as appropriate for products faults, bugs and patch releases.
- Monitor and report public and private platform inventories in accordance with corporate requirements.
- Manage priority incidents or issues by notifying upper management, organise/attend conference calls to engage further support as needed.
- Maintain and update internal and external documentations for products and platforms
- Collect, consolidate and analyse incident and requests data to provide proactive and effective decision making.
- Monitor and report on compliance with established standards to ensure the organisation adheres to agreed policies and standards
- Develop and deliver services and support project and program management capability
- Manage interdependencies and balance competing demands to ensure objectives are delivered
- Ensure customer service deliverables are efficient and effective whilst aligned to business needs
- Adhering to platforms and product service level agreements
- Escalate issues, keep informed, advise and receive instructions
- Contribute to the provision of advice and guidance on service management and implementation of initiatives
- Clients/customers - Provide information and guidance about customer requests
- Vendor- Manage escalations with product related issues
Required Candidate profile
Qualification : bachelor of technologies Bachelor of Computer Application
Working Days : 5 Days a Week ( to )
Job Nature : Full Time

Our Client is a Top 10 Business House with business activities ranging from financial services, information technology, power, BPO, chemicals etc.

About us:

T&M Services Consulting Pvt Ltd (T&M), is a professionally managed customer oriented HR Outsourcing & RPO company specilizing in Permanent Staffing, Temp Staffing, Executive Search for Middle and Senior Management, RPO and Employee Leasing and Training Service provider for leading companies in India and Abroad.

T&M has its HO at Mumbai, with presence in Delhi, Bangalore, Mumbai, Chennai and Hyderabad and is currently supporting projects and professionals in more than 400 locations.

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