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CWMD - Marcus by Goldman Sachs - Deposit -Fulfillment - Specialist - Bengaluru

Goldman Sachs Services Private Limited
0-4 years
Not Specified

Job Description


Job Description :
MORE ABOUT THIS JOB
CONSUMER AND WEALTH MANAGEMENT DIVISION (CWMD)
Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.
CONSUMER (MARCUS BY GOLDMAN SACHS)
Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives. RESPONSIBILITIES AND QUALIFICATIONS
JOB SUMMARY & RESPONSIBILITIES
  • The Back Office Specialist is responsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, exception processing, and correspondence.
  • Provide incoming call coverage when needed to assist customers with various online retail deposit products such as online savings accounts and certificate of deposits
  • Access multiple electronic systems and document steps taken to efficiently service the customer
  • Participate in projects to drive operational excellence
  • Completion of ongoing compliance and remedial training as scheduled
  • Meet established goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers

BASIC QUALIFICATIONS
  • Minimum Graduation
  • Minimum 2 years of customer service experiences
  • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
  • 2 years of experience in financial services/banking environment/regulations
  • 2 years of experience in portfolio servicing, loan/lease accounts reconciliations, booking, charges
  • adjustments, payment histories, A/R system, ACH (Sure pay) setup, Loan Terminations, etc.
  • Strong problem solving and analytical/accounting skills
  • Ability to multi-task in a fast paced environment

ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers . We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https:// www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2021. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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