Customer Training Analyst

Customer Training Analyst

5-8 years
Not Specified

Job Description

Job Description :
Customer Training Analyst (US)
Dell Technologies harnesses the power of technology to drive human progress. But ultimately, it's people who choose how our products will be used. That's why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses - from lectures to lab exercises - for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs. Everything they do is about unlocking ways to get the best from our technology.
Join us to do the best work of your career and make a profound social impact as a Customer Training Analyst on our Customer Service team in Hyderabad.
What you'll achieve
Responsible for the delivery of training courses to internal customers to drive critical business outcomes. Interacts with team members, functional organizations, partners and customers to gather course specifications for course curriculum.
You will:

  • Conducting Communication Training for Employees

  • Proficient in Coaching, Delivery of Soft Skills and Train the Trainer

  • Liaise with managers to determine training needs and schedule training sessions

  • Design effective training programs

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements

  • 5+ years of experience with Bachelors degree is mandatory

  • Conduct webinars/seminars, workshops, individual training sessions etc.

  • Prepare training material such as module summaries, videos etc.

  • Support and mentor new employees

  • Keep attendance and other records

Desirable Requirements

  • Conduct evaluations to identify areas of improvement

  • Monitor employee performance and response to training

Here's our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .

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