Customer Tele-caller Associate

Customer Tele-caller Associate

Sawara Solutions Private Limited
1-2 years
120000 - 180000 INR

Job Description

Connect & engage with the registered users via a calling process
Talk about the usability of the platform & ask the user to register
Achieve targets by app download off the users.
Maintain call quality standards as per defined matrices
Out-dial 50-75 customers daily. Liaison with customer for up selling and cross selling.
Handle customer queries.
Manage and resolve customer complaints.
Follow communication procedures, guidelines and document all call information

Required Skills:
Good communication skills
Active listening skills
Strong convincing skills
Client handling skills
Fluency in English & Hindi
Desired Skills:
Prior experience in inside sales/business development/voice process will be preferred
Solution oriented with elective problem-solving skills
Knowledge of various online portals will be an added advantage
Prior experience in sales tele calling would be preferred.
Must be willing to work from office: (Bengaluru Kammanahalli)

Sawara Solutions Pvt Ltd

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