Customer Support Trainee

Customer Support Trainee

Knoxed Infotech Private Limited
Pune
0 - 1 Years
180000 - 190000 INR

Job Description

  • Updating product specification.
  • Processing documentation.
  • Replying to technical related emails from Customers involving transaction through website.
  • Responding to mixed customer enquiries on time & right attitude with the customer being the priority.
  • Writing effective emails leading to resolution and Customer Satisfaction.
  • Correspond with careful attention to details so that it presents the professional image of yourself and company.
  • Coordination with internal Client over written communication & calls.
  • A flexible attitude with proven experience of working in a team.

ABOUT US
Knoxed Infotech has zeal and expertise in technology and innovation to make your dreams a reality. We are an ISO-TUV certified company with experience in the market of over 10 years. The following are some of the services we provide:
IT Services and solutions
Custom Software Development
Customer Support
Graphics
We also support Clients based in the UK and Germany through our dedicated departments as follows:
Procurement
Sales
Human Resources
We have our office locations in the UK, Germany and China. We believe in and support diversity. Our teams come from different Geographical locations within India and we believe that adds richness to our skill sets and knowledge. Our products are supplied to big-name brands and have been featured in the famous international magazine, having received an excellent five-star rating. We have, over the years remained committed to providing our clients with quality, customized service, and it is this business model that has allowed us to expand and grow.

At Knoxed Infotech, we believe in our staff potential and aim to support all staff and develop their skills through comprehensive training and development programs. In line with this, we are providing a training facility for employees like.
Department training and business skills development training. For this purpose, the company is investing over Rs. 2,00,000 and believes that enhancing staff skill sets will prove to be mutually beneficial in the longer run.

KNOXED TRAINING DETAILS
PDCA (Plan-Do-Check-Act)
5W 1H (Who, What, When, Where, Why, and How)
Quality Module - Think before you act
Knoxed Document Process
Thinking in color
Myers Briggs
Learning to delegate
Professionalism
SMART methodology
Meeting and Agenda structure

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Functions : Human Resources

Industries : IT/Computers - Software

Skills/Roles I hire for: IT

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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