Customer Support Specialist

Customer Support Specialist

Bengaluru / Bangalore
0 - 5 Years
Not Specified

Job Description


  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.
  • Follow up to ensure that appropriate actions were taken on customers requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Should be ok to work in 24X7 environment and night shifts.
Note:
As a precautionary measure for COVID-19, We also encourage you to attend interview through Telephonic / Skype / Webex VC. Please share your updated CV to '[Confidential Information]'

About

IZee Manpower is a leading , professional organization servicing a host of fortune 500 clients across verticals and training expertise in soft skills communication and personality development

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Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Bpo, Fresher, Customer Service, customer support, voice support, voice based, international bpo

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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